KNOWLEDGE MANAGEMENT: THE PROPOSAL OF A THEORETICAL MODEL

Resumo

The current organizations present a common feature: the knowledge is their most important asset and simultaneously, one of the trickiest to manage. The organizations do not always count with systematic ways to encode the possessed knowledge, which leads them to suffer with losses native from specialties and expertise from a personal level. Here we present the knowledge management, study field that purposes the formalization of the organizational knowledge. This paper intends to propose a knowledge management theoretical model to be used in profit and non profit making organizations. The paper was developed through a methodological approach using a theoretical proposition alongside literature review and theoretical discussion. With the obtained results, it was possible to realize that the presence of technological and non-technological mechanisms can aid the knowledge management. At the same time,the presence of facilitator and inhibitor factors impacts in the knowledge management practices, where these should be properly treated. Lastly, it was possible to observe several actions that might be fulfilled, so the effective knowledge management can happen.